Cancellation and refunds
Effective 21 September 2026 · Version 2026-09-22.1
A clear way to leave, and a clear way to ask for help with a charge.
Cancel your trial or renewal
Open Membership, choose Manage membership and cancel through the Stripe billing portal. Cancel before your seven-day trial ends to avoid the first charge. Cancel a paid plan before its next renewal to stop the next charge.
Paid access normally continues to the end of the period already paid for. Closing the browser, deleting a dossier or changing professional credentials does not cancel the subscription. Account deletion requires renewal to be cancelled first. If the portal fails or you cannot access your account, contact Support for cancellation assistance.
First-payment refund
You may request a full refund of your first IN CHAIR membership payment within seven calendar days after that charge, whether you chose monthly or annual billing. This is separate from the seven-day free trial. Ask through Help → Support and identify the charge date and account email; never send a full card number.
This courtesy refund applies once per customer. A granted full first-payment refund ends the related subscription access and future renewals. Refunds are processed manually to the original payment method; the time for funds to appear depends on the payment provider and bank.
Renewals and other charges
After the first-payment refund window, we do not ordinarily provide prorated refunds for unused time or refunds for a renewal already charged. This does not limit a refund required by law or correction of a duplicate, incorrect or unauthorised charge. Contact Support if you believe a charge is wrong or a material service problem warrants review.
Any mandatory withdrawal, cancellation or consumer rights that apply in your jurisdiction take priority. This policy does not govern services or products purchased from your stylist.
Keep your confirmation
Review the cancellation status in Membership and keep your Stripe confirmation or support correspondence. Contact Support if the displayed renewal does not match your request. Account deletion is handled separately through Account.
Contact Well Foran LLC
10 Exchange St, Charleston, SC 29401, USA
Current launch markets: USA.
Use the IN CHAIR support desk for service, billing or privacy requests. Replies appear in Support.
Contact support